Terms of service

VALOR HORSE ONLINE STORE TERMS AND CONDITIONS

Effective as of: 28 July 2026

§ 1. GENERAL PROVISIONS

  1. These Terms and Conditions set out the rules for using the VALOR HORSE online store, available at valorhorse.pl, as well as the rules for concluding and performing sales agreements for Goods through the Online Store.
  2. The Online Store is operated by:

PPH VALOR HORSE Rozalia Madalińska
Address: Poland, Zduńska Wola 98-220, ul. Juliusza Kossaka 5 lok. 18
Tax Identification Number (NIP): 8291759721
REGON: 544997928
E-mail: contact@valorhorse.pl
Phone: +48 881 923 136

hereinafter referred to as the "Seller".

  1. The Store conducts sales of Goods via the Internet.
  2. The Store enables Customers to purchase, in particular, sun visors for equestrian helmets and other Goods offered in the Store.
  3. The Seller may expand its product range in the future, in particular to include saddle pads, personalized products, hair accessories, and other accessories.
  4. The information about Goods presented in the Store constitutes an invitation to conclude a contract within the meaning of applicable law.
  5. These Terms and Conditions are available free of charge in the Store in a manner that allows them to be obtained, recorded, and reproduced.
  6. To use the Store, the Customer needs a device with Internet access, an up-to-date web browser, and an active e-mail address.

§ 2. DEFINITIONS

  1. Seller – the entity specified in § 1(2) of these Terms and Conditions.
  2. Store – the VALOR HORSE online store available at valorhorse.pl.
  3. Customer – a natural person, legal entity, or organizational unit with legal capacity purchasing Goods through the Store.
  4. Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity.
  5. Individual Entrepreneur with Consumer Rights – a natural person entering into a contract directly related to their business activity, where the content of that contract indicates that it is not of a professional nature for that person.
  6. Goods – a product presented in the Store that is the subject of a sales agreement.
  7. Personalized Goods – Goods made according to the Customer's individual specifications or intended to meet the Customer's individual needs.
  8. Sales Agreement – a sales agreement for Goods concluded between the Seller and the Customer through the Store.
  9. Order – a declaration of intent made by the Customer aimed at concluding a Sales Agreement.

§ 3. PLACING ORDERS

  1. Customers may place Orders through the Store 7 days a week, 24 hours a day, subject to technical interruptions.

  2. In order to place an Order, the Customer:

    a) selects the Goods,
    b) selects an available variant of the Goods, if applicable,
    c) adds the Goods to the shopping cart,
    d) provides the information necessary to process the Order,
    e) selects the delivery method,
    f) selects the payment method,
    g) accepts these Terms and Conditions,
    h) confirms the placement of the Order with an obligation to pay.

  3. Before placing an Order, the Customer will be informed about the main characteristics of the Goods, their price, delivery costs, and any other applicable costs.
  4. Placing an Order constitutes an offer to conclude a Sales Agreement.
  5. After placing an Order, the Customer will receive an e-mail confirmation of its receipt at the e-mail address provided by the Customer.
  6. The Sales Agreement is concluded when the Customer receives an e-mail confirming that the Order has been accepted for processing.
  7. If the Seller is unable to fulfill the Order, the Seller will inform the Customer without undue delay.
  8. If the Order has already been paid for and cannot be fulfilled, the Seller will refund the payment made by the Customer.

§ 4. PRICES AND PAYMENTS

  1. The prices of Goods displayed in the Store are gross prices and include applicable taxes, unless otherwise provided by law.
  2. The price of the Goods does not include delivery costs unless otherwise stated for the relevant Goods.
  3. The Customer may make payment using the payment methods available in the Store.
  4. The Seller may provide additional payment methods through payment service providers.
  5. Information about available payment methods is presented to the Customer before placing an Order.
  6. At the Customer's request, the Seller will issue an invoice in accordance with applicable law.

§ 5. DELIVERY

  1. The Seller delivers orders within Poland and to European Union countries where delivery is available in the Store.
  2. The current list of countries to which deliveries are made, available delivery methods, and delivery costs are presented in the Store.
  3. Delivery is carried out through selected courier companies, postal operators, or other carriers.
  4. The estimated Order processing and delivery time is provided in the Store.
  5. Unless a different deadline has been agreed, the Goods will be delivered to the Customer without undue delay and no later than 30 days from the conclusion of the Sales Agreement.
  6. In the case of delivery to a country other than Poland, the Customer may be required to pay additional costs resulting from regulations applicable in the destination country, if such costs arise.

§ 6. PERSONALIZED GOODS

  1. The Seller may offer Personalized Goods made according to the Customer's individual specifications.
  2. Information about the possibility and scope of personalization will be provided in the description of the relevant Goods.
  3. The Customer is responsible for the accuracy of the information provided to the Seller for the purpose of personalization.
  4. In the case of Personalized Goods, the right of withdrawal may not apply if the Goods have been made according to the Customer's specifications or serve to meet the Customer's individualized needs, in accordance with applicable law.
  5. The lack of a right of withdrawal does not affect the Customer's rights arising from the lack of conformity of the Goods with the contract.

§ 7. RIGHT OF WITHDRAWAL

  1. A Consumer or an Individual Entrepreneur with Consumer Rights who has entered into a distance Sales Agreement has the right to withdraw from the agreement within 14 days without giving any reason, subject to the exceptions provided for by law.
  2. The 14-day period begins on the day the Consumer or a person designated by the Consumer other than the carrier receives the Goods.
  3. To meet the withdrawal deadline, it is sufficient to send the withdrawal statement before the expiry of the deadline.
  4. A withdrawal statement may be sent by e-mail to contact@valorhorse.pl or to the Seller's address indicated in § 1.
  5. The Consumer may use the withdrawal form attached to these Terms and Conditions.
  6. In the event of withdrawal from the agreement, the Seller will refund all payments received from the Consumer, including the cost of the cheapest standard delivery method available in the Store.
  7. The refund will be made no later than 14 days from the date the Seller receives the withdrawal statement, subject to cases in which the Seller may withhold the refund in accordance with applicable law.
  8. The Consumer should return the Goods no later than 14 days from the date of withdrawal from the agreement.
  9. The direct cost of returning the Goods shall be borne by the Consumer, unless the Seller has informed the Consumer that the Seller will bear this cost.
  10. The Consumer is liable for any diminished value of the Goods resulting from handling the Goods beyond what is necessary to establish their nature, characteristics, and functionality.
  11. The right of withdrawal does not apply in cases specified by applicable law, in particular with regard to Personalized Goods made according to the Customer's individual specifications.

§ 8. COMPLAINTS AND LACK OF CONFORMITY OF GOODS WITH THE CONTRACT

  1. The Seller is liable to the Consumer and the Individual Entrepreneur with Consumer Rights for the conformity of the Goods with the contract in accordance with applicable law.

  2. A complaint may be submitted:

    a) by e-mail to contact@valorhorse.pl,
    b) in writing to the Seller's address.

  3. The complaint should include a description of the issue and, where possible, the Order number.
  4. The Customer may request that the Goods be brought into conformity with the contract by means of repair or replacement and, in cases specified by law, may also request a price reduction or withdraw from the contract.
  5. The Seller will process the complaint within the time limit provided for by applicable law.
  6. This section does not limit the Customer's rights arising from mandatory provisions of law.

§ 9. PERSONAL DATA

  1. The Seller is the controller of Customers' personal data.
  2. Detailed information regarding the processing of personal data can be found in the Privacy Policy available in the Store.

§ 10. COPYRIGHT

  1. Photographs, graphics, texts, logos, the VALOR HORSE name, and other materials available in the Store may be protected by copyright or other intellectual property rights.
  2. Copying or using such materials without the consent of the authorized party is prohibited to the extent provided by applicable law.

§ 11. PROVISIONS CONCERNING BUSINESS CUSTOMERS

  1. The provisions of this section apply to Customers who are neither Consumers nor Individual Entrepreneurs with Consumer Rights.
  2. With respect to such Customers, the Seller's liability may be limited to the extent permitted by applicable law.
  3. In disputes with a Customer who is neither a Consumer nor an Individual Entrepreneur with Consumer Rights, the competent court may be the court having jurisdiction over the Seller's registered office, to the extent permitted by applicable law.

§ 12. AMENDMENTS TO THE TERMS AND CONDITIONS

  1. The Seller may amend these Terms and Conditions for important reasons, in particular in the event of changes in applicable law, changes to the operation of the Store, or the introduction of new payment or delivery methods.
  2. Amendments to these Terms and Conditions shall not affect the rights of Customers arising from Orders placed before the amendments take effect.

§ 13. FINAL PROVISIONS

  1. Matters not regulated by these Terms and Conditions shall be governed by Polish law.
  2. The provisions of these Terms and Conditions are not intended to exclude or limit the rights of Consumers or Individual Entrepreneurs with Consumer Rights.
  3. These Terms and Conditions shall be effective as of 28 July 2026.

WITHDRAWAL FORM

To:

PPH VALOR HORSE Rozalia Madalińska
Zduńska Wola 98-220, ul. Juliusza Kossaka 5 lok. 18, Poland
E-mail: contact@valorhorse.pl

I hereby give notice that I withdraw from the Sales Agreement for the following Goods:

....................................................................................

Order number:

....................................................................................

Date of conclusion of the contract:

....................................................................................

Date of receipt of the Goods:

....................................................................................

Name and surname:

....................................................................................

Address:

....................................................................................

Date:

....................................................................................

Signature of the Customer
(only if this form is submitted in paper form):

....................................................................................